What are the check-in and checkout-times?
Check-in commences at 15:00 and check-out is by noon.
 
Can you organise airport transfers?
We can organise transfers through our sister company Gozo Garage. For more information please contact either our Reservations department on info@tacenchotel.com or Gozo Garage directly on info@gozogarage.com.
 
Do you offer car hire services?
Car hire services are offered through our sister company Gozo Garage. For more information please contact either our Reservations department on info@tacenchotel.com or Gozo Garage directly on info@gozogarage.com.
 
How do we book a room at the Hotel ta’ Cenc& Spa?
Use the booking section in this website and submit all information required. If you do not wish to use our online booking system, you may email us on info@tacenchotel.com.
 
How do I check availability of hotel rooms as well as their prices?
You can check by using our online booking section, email us on info@tacenchotel.com or phone our Reservations Department on +35622191000.
 
What is your cancellation policy?
On reservation, a non-refundable 25% deposit is requested. If a booking is cancelled more than 7 days before arrival, the deposit is forfeited. For bookings cancelled 7-3 days prior to arrival, a 3-day cancellation fee applies.  A full cancellation fee applies for bookings cancelled less than 3 days prior to arrival. In extenuating circumstances only, you are asked to contact our Sales team on info@tacenchotel.com
 
When is the balance due?
The balance is due on arrival.
 
Does the hotel accept credit cards?
All major credit cards are accepted including VISA, Mastercard and American Express.
 
What are the restaurant opening times?
Breakfast: 07:00 – 10:30
Lunch: 12:30 – 15:00
Dinner: 19:00 – 22:00
 
What does breakfast consist of?
A full buffet breakfast is served and an À La Carte menu is also available. 
 
What happens if breakfast is missed due to early flight departure?
A limited breakfast is served in the lobby at no extra charge. One has to advise our receptionist on duty at least a day before.
 
Are special diets catered for?
We cater for just about any special diets, but advance notice is preferred. 
 
Do you supply pool towels?
Pool towels are supplied from reception against a refundable deposit
 
Do you offer a babysitting service?
An in-room babysitting service is available. Please contact the front office to book a babysitter, ideally around 24 hours in advance. 
 
How far is it to the nearest supermarket/bank/pharmacy?
These can all be found approximately 2km away in the village square.
 
Are pets allowed?
Regrettably we are unable to accommodate pets.
 
Does the hotel have a car park?
The hotel has a sizable car park which is complimentary for residents’ use.
 
What is the electrical supply and socket type used in Malta?
The electrical supply is 240 volts, single phase, 50 cycles. The 13 amps, three-pin rectangular sockets are used.
 
Will I have access to medical care if I need it?
The Maltese Islands enjoy world-class medical care, which is free to EU citizens (providing they have a European Health Insurance Card). A doctor is on-call 24-hours a day (at a charge) and polyclinics are open across the island until 19:00 everyday; the nearest one to the hotel is in Victoria.
 
Is Wi-Fi offered in the hotel?
Wi-Fi is offered free of charge throughout the hotel.