Our Commitment to you during COVID-19

Our priority at the Hotel Ta’ Cenc & Spa has always been our guests and their well-being. During these challenging times, our promise to deliver a warm, welcoming and safe environment remains the same.

We have always taken great pride in maintaining the highest standards of cleanliness and hygiene. Guided by international and local health and safety recommendations, we have developed an even more rigorous protocol by taking additional measures. These include:

  • Sanitising stations are readily available in all public areas.
  •  All employees will be performing their duties wearing visors or masks.
  • Enhanced cleaning and disinfection procedures have been implemented in guest rooms, public areas, and back-of-house areas.
  • A distance of 1.5 to 2 metres is respected by both guests and employees.

 

Prior to your arrival
We are encouraging our guests to check-in online prior to arrival to limit contact as much as possible. Should you be staying with us and not have received an email with the link to check in, kindly contact us on info@tacenchotel.com.

A warm welcome

Upon arrival, a sanitising station is available at the station. Our receptionists are looking forward to welcome you and guide you through an adapted check-in procedure. 

Do Not Enter My Room

We have introduced an option for our guests, whereby our guests can indicate whether they want our employees to enter their room during their stay. Should you opt for the “Do Not Enter My Room” option, all services such as room service and porterage will take place in front of your room.

Restaurants & Bars

Our dining outlets will continue to operate, serving you an array of tempting dishes and beverages, while following all recommendations and necessary precautions to safeguard our guests and employees.  Our outside areas will be utilised for all meals.

 

Pools & Spa

Our outdoor pools will remain open for our guests to enjoy, while ensuring that the highest levels of cleanliness and hygiene, as well as social distancing requirements are met. Our spa and heated indoor/outdoor pool are open daily from 08:30 to 20:00. Restricted times ofr children under 14 years of age apply. Swimming slots of 1.5 hours each need to be prebooked from 1 day before.

Check-out procedures

To provide reassurance and distancing options for our guests, we will also roll out a new digital procedure during check-out.

We look forward to welcoming you at our hotel.


 

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