What are the check in and checkout times ?
Check in commences at 15.00 and check out time is by noon.
 
Can you organise airport transfers ?
We can organise transfers through our sister company Gozo Garage.  For more information please contact either our reservations on info@tacenchotel.com or Gozo Garage directly on info@gozogarage.com
 
Do you offer car hire services ?
Car hire services are offered through our sister company Gozo Garage. For more information please contact either our reservations on info@tacenchotel.com or Gozo Garage directly on info@gozogarage.com
 
How do we book a room at the Hotel ta’ Cenc& Spa ?
Use the booking section in this website and submit all information required. If you do not wish to use our online booking system you may email us on info@tacenchotel.com
 
How do I check availability of hotel rooms as well as their prices ?
You can check by using our online booking section, email us on info@tacenchotel.com or phone our Reservations Department on +35622191000.
 
What is your cancellation policy ?
On reservation a non refundable 25% deposit is requested. Bookings cancelled more than 7 days before arrival, the deposit is forfeited.  Bookings cancelled 7-3 days prior to arrival, a 3 day cancellation fee applies.  Bookings cancelled less than 3 days prior to arrival, full cancellation fee applies.  In extenuating circumstances only, you are asked to contact our Sales team on info@tacenchotel.com
 
When is the balance due ?
The balance is due on arrival.
 
Does the hotel accept credit cards ?
All major credit cards are accepted including VISA, Mastercard and American Express.
What are the restaurant opening times?
Breakfast: 07.00 – 10.00 Lunch: 12.00 – 15.00 Dinner: 19.00 – 22.00
 
What does breakfast consist of ?
A full buffet breakfastis served and an A La Carte menu is also available. 
 
What happens if breakfast is missed due to early flight departure ?
A limited breakfast is served in the lobby at no extra charge. One has to advise our receptionist on duty at least a day before.
 
Are special diets catered for ?
We cater for just about any special diets, but advance notice is preferred. 
 
Do you supply pool towels ?
Pool towels are supplied from reception against a refundable deposit
 
Do you offer a babysitting service ?
An in-room babysitting service is available. Please contact the front office to book a babysitter, ideally around 24 hours in advance. 
 
How far is it to the nearest Supermarket/ bank/ pharmacy ?
These can all be found approximately 2 km away in the village square.
 
Are pets allowed ?
Regrettably we are unable to accommodate pets.
 
Does the hotel have a car park ?
The hotel has a sizable car park which is complimentary for residents’ use.
 
What is the electrical supply and socket type used in Malta ?
The electrical supply is 240 volts, single phase, 50 cycles. The 13 amps, three-pin rectangular sockets are used.
 
Will I have access to medical care if I need it ?
The Maltese Islands enjoy world class medical care, which is free to EU citizens (providing they have a European Health Insurance Card). A doctor is on-call 24-hours a day (at a charge) and polyclinics are open across the island until 1900 everyday; the nearest one to the hotel is in Victoria.
 
Is wifi offered in the hotel?
Wifi is offered free of charge in the hotel bar/ lounge and terrace and at a charge in the rooms.  A voucher for the rooms can be purchased from reception.